COVID-19 Safety Guidelines


July Update:

Updated: 7/7/20

Since the COVID-19 pandemic spread to the United States early this year, it has had a dramatic impact on our lives. As a nation, we have experienced loss of life, massive economic disruption as well as disruption to our daily lives, relationships, and even life plans.


We understand the strong and legitimate desire for things to return to a “pre-COVID normal”.


However, as our communities continue the re-opening process, we must remember that COVID-19 is still a serious threat to public health. Therefore, it is prudent to follow the precautions recommended by the Center for Disease Control.


While we are no longer in a state-mandated lockdown, it remains important for each of us to do what we can to protect ourselves and those we come into contact with.


Although many people who get COVID-19 will experience no symptoms at all, they are still infectious and can spread the virus to more vulnerable people whose experiences are more likely to be more severe and prolonged (and, in some cases, fatal).


At PHA, we are diligently assessing everyone who enters the office to prevent exposure to those with COVID-19.


Other established COVID-19 safety protocols remain in place:


  • Wearing masks

  • Physical distancing

  • Frequent handwashing

  • Rigorous disinfection of high-touch surfaces


Please review the updated instructions below regarding what to do when coming into the office for your appointment.


Thank you for your patience as we continue to adjust to this public health challenge and work to protect your safety and the safety of our team.


What to Do When Coming Into the Office for Your Appointment:

Updated: 3/8/21

In preparation for your appointment, please follow the instructions below:


1. Please stay home and call the office if you meet ANY of the following criteria…


  • Have tested positive for COVID-19

  • Are currently undergoing testing for COVID-19

  • Have experienced the following symptoms within the past 14 days:


  • Cough

  • Shortness of breath or difficulty breathing

  • Feeling feverish or Fever of 100°F or higher (check your temperature before your appointment if at all possible)

  • Chills

  • Repeated shaking with chills

  • Muscle aches

  • Headache

  • Sore throat

  • New loss of taste or smell

  • Nausea, vomiting, or diarrhea


  • Have been exposed to someone who meets any of the above criteria within the past 14 days (even if that person was not experiencing symptoms at the time of your exposure)

Call the office (574-273-3880) and we will consult your PHA provider for next steps and give you a call back as soon as possible.

2. Who can come with you to your appointment?


  • We are now allowing one adult support person to accompany you as long as they are

    • Wearing a facial covering and

    • Pass the stay-at-home criteria mentioned above.

    • Please Note: If your support person meets any of our stay-at-home criteria, you will have to reschedule your appointment because that indicates that you have potential COVID exposure.

  • We are also allowing post-partum moms to bring in non-mobile infants in a carrier or stroller.

  • If you would like additional people to be a part of your care conversation or ultrasound experience, we will allow you to video chat during your appointment.

3. Masks:

Everyone entering the building must wear a mask or alternative facial covering that covers both the nose and the mouth. (Exception: infants.)


For information from the Center for Disease Control regarding facial coverings, click here.

4. Arrival & Online Check-In Process: Checking in for your appointment involves filling out one online form while waiting in your car.*

(Updated 7/19/21)


STEP 1: Immediately upon arriving to our parking lot, submit the Appointment Arrival Form.

  • This is how we determine whether or not you have arrived for your appointment.


  • The time this form is submitted indicates your arrival time.


  • Please be advised that if this form is submitted after your scheduled appointment time, you will be considered late and we may have to reschedule your appointment per our Late Arrival Policy.


STEP 2: Remain in your car and you will receive a phone call or a text when it’s time to come into the office for your appointment.


  • Note: If your Arrival Form indicates that you or a person accompanying you has had possible COVID exposure (per above criteria), we will have to consult your provider before determining appropriate next steps for you.


*Note: You should receive three text or email reminders containing a link to the Appointment Arrival Form 1-week, 24-hours, and 2 hours prior to your appointment, but you can also return to this webpage and check-in using the link above.

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COVID-19 Hotlines & Resources:

When calling one of the following hotlines, callers will speak with a health care professional who will answer questions related to symptoms. Based on answers given, they will give callers appropriate next steps.


  • Beacon Health System: 855-523-2225


For information on Beacon Urgent Care Testing Sites and Mobile Medical Unit locations/times, click here.


  • St. Joseph Hospital: 574-335-8560


  • South Bend Clinic: 574-307-6870



COVID-19 Testing: Governor Holcomb has worked hard to make COVID testing much more widely available. Click here for testing site locations and information:

  • Click on the county where you want to be tested and several options will appear.

  • Eligibility criteria vary by site and can be found listed when you click on each site.

  • We have noted that Optum is a site where anyone can get tested free of charge without a doctor’s order, even if they have no symptoms.

For accurate, up-to-date information about the COVID-19 pandemic, how to protect yourself, and what to do if you are sick, click the button below to see what the experts at the Center for Disease Control recommend.


To see what stage of the “Back on Track Indiana” Re-opening Plan we are in, click here.

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Remember, the 5 best things you can do to protect yourself and your community are still:

(1)  Wear a mask or alternative facial covering when you leave your home.

  • Be sure that it covers both mouth and nose.

  • Do not touch your mask when you’re wearing it, consider it dirty.

(2)  Avoid close contact. Remain 6-feet apart from others, especially when indoors.

(3)  Wash your hands frequently with soap for at least 20 seconds.​​

  • If soap and water aren’t available, use hand sanitizer (alcohol-based, 60%+).

(4)  Avoid crowded places and mass gatherings.

(5)  Avoid touching your face.


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Thank you for your understanding and for doing your part to slow down the spread of this virus. Every single person’s effort counts!


Drs. Uthman and Susan Cavallo (PHA Founders)