COVID-19 Safety Guidelines

Updated 5/26/20

As we mentioned in our last update, PHA is committed to caring for you throughout what will likely be a prolonged and rocky public health challenge.


Indiana continues to expand business re-openings and permissible gatherings so we are continuing to make every effort to protect your health and the health of our team as we resume in-office visits, keeping all interactions at least 6 feet apart (with the exception of brief periods of closer contact during physical exams).


If your appointment was canceled at the beginning stages of this pandemic, please give the office a call to re-schedule (574-273-3880).


(Note: If you already have an appointment that was deemed telemedicine at the time of scheduling, it will remain telemedicine.)


We are still diligently assessing each patient to prevent those with COVID-19, related symptoms or exposure from entering the office. The rest of our established COVID safety protocols are also still in place.


Please review the instructions below for what to do when coming into the office for your appointment:

In Summary:

(Full Guidelines Below)

  • We have resumed in-office visits.

  • We are not bringing sick/active COVID-positive patients into the office. If you have tested positive for COVID-19, have had any COVID-related symptoms or exposure to someone with symptoms/tested positive within the last two weeks, please stay home and call the office.

  • You must come alone to in-office appointments.

  • We have a new appointment check-in process (see below).

  • Everyone entering the building is required to wear a mask or alternative facial covering.

Full Guidelines:

In keeping with our initial policy, we are not bringing sick/active COVID-positive patients into the office:

If you think you may have the virus, please call your primary health care provider. Your primary care provider will give you instructions based on your symptoms.


If you don't have a primary care provider yet, call one of the following COVID-19 Hotlines:


  • Beacon Health System: 855-523-2225


For information on Beacon Urgent Care Testing Sites and Mobile Medical Unit locations/times, click here.


  • St. Joseph Hospital: 574-335-8560


  • South Bend Clinic: 574-307-6870


When calling the hotlines, callers will speak with a health care professional who will answer questions related to symptoms. Based on answers given, they will give callers appropriate next steps.


COVID-19 Testing: Governor Holcomb has worked hard to make COVID testing much more widely available. Anyone who is symptomatic can get tested without a doctor’s order, free of charge. Click here for testing site locations and information.


What to Do When Coming Into the Office for Your Appointment:

In preparation for your appointment, please follow the instructions below:


1. Stay home if…


If you meet the following criteria (or have been exposed to someone with the following criteria) within the past 14 days, please stay home and call the office. We will consult your provider for next steps and give you a call back as soon as possible:


  • Cough

  • Shortness of breath


OR at least two of the following:

  • Fever of 100°F or higher (check your temperature before your appointment if at all possible)

  • Chills

  • Repeated shaking with chills

  • Muscle aches

  • Headache

  • Sore throat

  • New loss of taste or smell


2. Come Alone to Appointments:


The spread of COVID-19 is still a significant threat to our community. As authorities relax restrictions, the number of cases is expected to rise so practicing social distancing remains vitally important.


  • Practice extreme physical distancing, maintaining at least 6 feet between individuals

  • Wearing a mask does NOT eliminate the need for physical distancing


Unfortunately, we can’t allow anyone other than our patients to enter the office. (This means you must make arrangements for childcare).


If you would like your spouse or family member to be a part of your care conversation or ultrasound experience, we will allow you to video chat during your appointment.

3. Masks: Everyone entering the building must wear a mask or alternative facial covering that covers both the nose and the mouth.


4. Appointment Check-In Process:


To help comply with CDC recommendations for extreme physical distancing, please do the following when you arrive in the parking lot:


If you have a cell phone-

  1. To check in, call the Front Desk (574-273-3880) and choose option “0” to speak with Front Desk staff and check in. (If you are unable to reach someone, it means all lines are busy. Instead, please text this number: 574-360-5122)

  2. Instead of patients gathering in the waiting room, we are asking you to wait in your cars until we call you inside for your scheduled appointment.


If you DON’T have a cell phone- Please enter the lobby and stand 6 feet away from the Front Desk. You will be provided with instructions for what to do next.

*     *     *

Remember, the 5 best things you can do to protect yourself and your community are still:

(1)  DON’T touch your face.

  • Unless you’ve just washed your hands and then wash them again afterward!

(2)  Wash your hands with soap for at least 20 seconds.

  • Do this frequently throughout the day.

  • If soap and water aren’t available, use hand sanitizer (alcohol-based, 60%+).

(3)  Wear a mask or alternative facial covering when in public.

  • Be sure that it covers both mouth and nose.

  • Do not touch your mask when you’re wearing it, consider it dirty.

(4)  Avoid close contact. Remain 6-feet apart from others, especially when indoors.

(5)  Avoid crowded places and mass gatherings.

*     *     *


Thank you for your understanding and for doing your part to slow down the spread of this virus. Every single person’s effort counts!


Drs. Uthman and Susan Cavallo (PHA Founders)

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